Returns for Refund/Exchange and Subscription Cancellations
Requests to cancel subscriptions must be received 2 business days prior to your subscription renewal date to allow time for processing. Your request must clearly identify the subscription order you wish to cancel. Any charges processed and/or orders shipped after the 2-business day window are ultimately subject to our return policy. Your subscription will be cancelled, but it will be considered a courtesy if we are able to prevent the shipping of and issue a refund for your renewal order.
Products purchased as part of a subscription box or package deal must be returned as the entire kit. For example if you purchased a three-bottle package deal or one bottle of two different products, each bottle must be returned. You may cancel your subscription at any time and each month's shipment is eligible for refund for up to sixty (60) days after its receipt per our 60-Day Money Back Guarantee. You may not return items from a previous month's subscription box for a refund that are over sixty (60) days past the delivery date of those items. In all cases, you must first contact our customer care team to request a Return Material Authorization (RMA) number so that we can properly identify your return package and proceed with your refund/exchange. Failure to do so may result in us being unable to identify your order and therefore unable to complete your refund/exchange.
All returns, refunds, and/or exchanges must go through the Return Merchandise Authorization (RMA) process. Please contact our customer care team to request an RMA number. From the date you request the RMA, you have up to 14 calendar days to fulfill the RMA process or request further assistance. If after 14 days we have not received your return package or you have not contacted us regarding your return, your RMA number is no longer valid and you are no longer eligible for a refund. We do not provide prepaid shipping labels, and you will be responsible for return shipping costs in the event of a refund or product exchange. You may contact our customer care team to receive your RMA number by email or phone call. You must write the RMA number as clearly and visibly as possible on the outside of the box in order for us to identify your order and complete your refund/exchange. Failure to do so may result in us being unable to identify your order and therefore unable to complete your refund/exchange. All return shipping costs for refunds and/or exchanges are the sole responsibility of the customer. Once we receive the return package properly labeled with an RMA number and confirm its contents, we will issue you a refund for the purchase price of the products, minus any applicable shipping and handling costs. Refunds will not be issued until we receive and confirm the contents of the return package.
Please allow 1-3 business days for your return to be processed, once delivered to us. Refunds, once issued, can take 3-7 business days to appear on your bank statement depending upon who you bank with. If you have any questions about whether we have yet processed your return or issued a a refund/exchange, please email or call our customer care team.
8320 Camino Santa Fe
San Diego, CA 92121
Return of Defective/Damaged or Incorrectly Sent Products
Manna will accept the return of products received with defects incurred during manufacturing and/or shipping as well as items incorrectly sent on our behalf for up to sixty (60) days after the date of delivery. Any such issues with our products must be communicated to our customer care team via the RMA process within 7 days of the delivery date and all applicable products must be received back within 60 days of the delivery date. Returned products may be exchanged or refunded. However if a refund or exchange is not possible for any reason, we reserve the right to issue a store credit for the purchase price of the returned products, minus any applicable shipping and handling costs. Customers who have not received their orders due to theft or loss of package, please see “Theft/Risk of Loss” for more information.
Theft/Risk of Loss
Risk of loss transfers from Manna to the customer as soon as the order shipment tracking number reflects a "delivered" status. Manna is absolved of responsibility for the package once reported as delivered. Any damage incurred to Manna merchandise after package delivery is solely the responsibility of the customer.
Packages must be reported lost to our customer care team within 7 calendar days of the delivery date reported by the courier. In the event that a tracking number shows an order "delivered" but the customer has not truly received the package, the customer must first contact the courier directly to attempt to locate it. If unsuccessful, the customer must file an official complaint with the courier and provide proof of the complaint resolution to Manna. If the issue is still not resolved, please contact Manna's customer care team for further assistance.